Privacy Policy

1. Introduction

NOTE: Your privacy matters to us. The data we collect is never sold or used for marketing purposes, and we don’t use it to track or remember the other websites you visit. We also don’t use targeted advertising or marketing cookies.

Wish To Wash ("we," "us," or "our") operates https://wishtowash.com.au and provides commercial and residential window cleaning, pressure washing, and exterior property maintenance services through our Website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or request a service quote.

2. Information We Collect

We limit our data collection strictly to what is necessary for business operations, quote estimates, site security, and preventing spam. We collect the following information:

a. Information Provided via Website Forms

When you submit a quote request, contact enquiry, or booking form, we collect:

• Full names
• Email addresses
• Phone numbers
• Physical address/property location
• Specific service requirements (such as building type, window counts, or pressure washing details)

b. Technical Security, Diagnostic Logs, and Anti-Spam

To maintain network security, ensure site integrity, and prevent form abuse, we (and our security/firewall software) automatically process and log technical access data:

• IP Addresses: Collected by our firewall, web servers, and form submission systems to filter malicious traffic, prevent spam, and detect unauthorized activity.
• User-Agent Strings & Connection Details: Information about your browser type, version, operating system, and request timestamps to assist with security diagnostics and bot detection.

c. In-House Web Analytics

We use a private, in-house built web analytics tool to monitor traffic patterns and improve user experience. This software tracks basic visitor data such as browser types and general browsing behavior. This tool is fully self-hosted, anonymised, and does not pass information to external third-party ad networks. We do not use cross-site tracking pixels or commercial ad retargeting tags.

3. How We Use Your Information

We use the information we collect strictly to:

• Provide, operate, and deliver our window cleaning and exterior washing services.
• Process your quote requests, scope site visits, and manage booking schedules.
• Communicate with you directly regarding quotes, appointments, invoices, and customer service enquiries.
• Identify, mitigate, and block malicious traffic, form spam, and security abuse.
• Comply with our legal and regulatory obligations.

4. Data Retention

We retain your personal and property information to the extent necessary to manage ongoing client accounts, maintain service histories, comply with Australian tax and accounting laws, resolve disputes, and enforce our policies. Technical security logs (IP addresses and user agents) are routinely cleared or archived once they are no longer required for abuse prevention. You may request the deletion of your personal data at any time.

5. Your Rights Under the Australian Privacy Act

Under Australian privacy laws (including the Privacy Act 1988), you hold clear rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or out-of-date information.
• Right to Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
• Right to Information About Automated Decisions: Receive clear information about automated decision-making processes and their impacts. (Note: Our site uses automated logic exclusively for basic spam filtering on web forms. We do not use automated algorithms to determine service eligibility or pricing.)

We will respond to all access, correction, or deletion requests within 30 days. Please direct requests to Email us.

6. Children's Privacy Framework

(Compliant with the upcoming Children's Online Privacy Code)

Our cleaning and property maintenance services are designed for property owners, tenants, and commercial managers, and are intended for use by individuals aged 18 and over. We do not intentionally target our website or marketing campaigns at minors.

We recognise the requirements of Australia's Children's Online Privacy Code. While our core business does not actively collect data from minors, we acknowledge that individuals under the age of 18 may access our site or submit enquiry forms. If you are a parent or guardian and believe a minor under 18 has provided us with personal information without your consent, please contact us at Email us so we can securely delete the data.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we utilize secure transport protocols (SSL/TLS) for all form entries, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised text on this page and updating the "Last Updated" date at the top.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Wish To Wash
Email: Email us
Website: https://wishtowash.com.au